Monday, February 12, 2007

A rare treat, a real live person at customer service...

Remember a few weeks back I told you about my possessed shower cleaner? Well, I called the Scrubbing Bubble people to find out if this is a common occurrence. They didn’t say yes or no but they happily offered to replace my automatic shower cleaner. The customer service folk were extremely nice and apologetic.

If anyone else is having a problem with their machine, give them a call. They ask for the number on the machine.

Thanks guys for showing there is such a thing as customer service. Between’s non-existent customer service line and the impersonal internet customer service chats at other companies, I was beginning to feel like consumer feedback an automatic recycle bin.

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